BASIC INFORMATION ON DATA PROTECTION
We use your data to attend to requests of various kinds by the User.
The legitimacy for the treatment of your data resides in the provision of your consent to Diteico, SL
Your data will be processed by other Group companies and third-party collaborators who work with us.
You have the right to access, rectify, delete, oppose, limit and request the portability of your personal data.
below, as well as the Cookies Policy.
ADDITIONAL INFORMATION ON DATA PROTECTION
Diteico, SL (hereinafter, "the Company") undertakes, as Responsible for the processing of your personal data, to adopt the necessary technical and organizational measures in order to guarantee that the processing of your data is in accordance with the provisions of the Regulation (EU) 2016/679 (hereinafter, “RGPD”) and Organic Law 3/2018.
The Company treats your personal data in a lawful and fair manner, ensuring that they receive adequate protection and that they are not misused. Likewise, the will of the Company is to be transparent in the field of managing the personal data of its customers and users, making all the necessary information about the collection and processing of their data available to the above.
WHO IS RESPONSIBLE FOR THE TREATMENT OF YOUR DATA?
The person in charge of the treatment of your personal data is:
Company name: Diteico, SL
Telephone: 93 871 33 04
Postal address: Pol. Ind. Sud. C/ de l'Orfeó Català, 9. 08440, Cardedeu (Barcelona).
FOR WHAT PURPOSE DO WE TREAT YOUR PERSONAL DATA?
Depending on the products requested by customers and users, the Company will need to deal with some data or others, which in general will be the following:
Identification and contact data: name, surname, email, among others;
Data collected automatically: when interacting with our Website, certain browsing data is collected automatically. This information is collected through cookies, the regulation of which is detailed in the Cookies policy of the company;
The information that we can collect automatically refers to your use of our Website and the devices you use to access and interact with it. Some of the data we collect are: the IP address of the device you are using, the browser program you use, your operating system, the date and time of access to the Website, the Internet address of the website from which you accessed our Website, geolocation data, information about the pages visited by the user within the Website and the browsing time on each page;
The personal data collected is processed for the following purposes:
Quality analysis: conduct surveys on customer and user satisfaction in relation to the quality of the products offered by the Company;
Attention to clients and users: channel and attend to their requests, queries and claims for their management and resolution;
Improve the user experience on the Website: carry out analytical and statistical studies on how users navigate through the Company's Website.
WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data depends on the purpose for which we process it, as detailed below:
Quality analysis. The legitimacy of the processing of your data resides in the legitimate interest of the Company to analyze the degree of satisfaction of customers and users, in order to be able to offer them the best quality products;
Attention to users and clients. The legitimacy of the processing of your data resides in the legitimate interest of the Company to attend to your requests and claims in order to be able to adequately serve you and resolve your requests. In case of queries related to the exercise of your legally recognized rights regarding data protection, the Company requires the processing of your data to comply with the legal obligations that bind it in this area;
Improve the user experience on the Website. The legitimacy of the processing of your data resides in the legitimate interest of the Company to know the degree of satisfaction of the users and to adopt the appropriate corrective measures to improve the quality of our services.
HOW LONG WILL WE KEEP YOUR DATA?
Your personal data will be duly kept for the time essential to be able to be used according to the purpose for which they were collected.
Personal data will be stored, applying the appropriate security measures to guarantee its accuracy and integrity, as long as its treatment is necessary for the purpose for which it was collected or as long as you do not exercise your right to suppress or limit treatment.
In these cases, we will keep your personal information blocked, without giving it any treatment, during the legally established deadlines to attend to possible responsibilities and to be able to prove compliance with our legal and contractual obligations. Subsequently, the Company will permanently delete your personal data.
WITH WHOM CAN WE SHARE YOUR DATA?
Your personal data will be processed by members of the Company who act on behalf of the organization and in relation to which the corresponding contracts have been concluded, in which specific obligations of confidentiality and diligent management of personal data are included in accordance with the legislation in the present area.
technology and analytics service providers;
service providers related to customer care;
authorities and public bodies to: attend to an order, summons or judicial investigation, or for any other cause required by law; attend to possible responsibilities derived from the processing of personal data; prevent illegal uses of our Website or violations of the policies of our Website; deal with claims from third parties; contribute to the prevention and investigation of fraud cases, among others.
These third-party collaborators only have access to the personal information necessary to carry out the corresponding services and are required not to use it for any other purpose other than that requested. The Company also requires these third parties the same degree of protection and confidentiality that we apply in the management of your personal information. Likewise, all of them are subject to the obligations set forth in their respective data processing contracts concluded with the Company.
WHAT ARE YOUR RIGHTS?
You are entitled to exercise the following rights in relation to the processing of your personal data:
Access (art. 15 RGPD): allows you to obtain certain information about the purposes for which your data is being processed, the recipients to whom it is communicated or the categories of data that are being processed, among others.
Rectification (art. 16 RGPD): allows you to contact the person in charge of the treatment to modify those personal data that are inaccurate and to complete those that are incomplete.
Deletion (art. 17 RGPD): allows you to request the deletion, without undue delay, of your personal data that is being processed by the Controller.
Limitation of treatment (art. 18 RGPD): allows you to obtain from the Responsible party the limitation of the processing of your data.
Portability (art. 20 RGPD): allows you to receive your personal data or have it sent to a third party, in a structured, commonly used and machine-readable format.
Opposition (art. 21 RGPD): allows you to oppose the processing of your data by the Controller. However, you can only exercise this right against treatments protected by the legitimate basis of a public interest or a legitimate interest of the Responsible.
Opposition to automated processing (art. 22 RGPD): allows you not to be the subject of decisions based solely on the automated processing of your data, including profiling, that produce legal effects on you or significantly affect you in a similar way.
How can I exercise my rights?
In order to exercise your rights regarding data protection, the Company makes the following means available to you:
By means of a written and signed request addressed to the Company [Pol. Ind. Sud. C / de l'Orfeó Català, 7. 08440, Cardedeu (Barcelona)], indicating the reason for your request and the right you wish to exercise, and must attach a photocopy of the DNI or equivalent document that proves the identity of the applicant;
Sending a completed and signed form, and must attach a photocopy of the DNI or equivalent document that proves the identity of the applicant, to the email address: firstname.lastname@example.org
Next, the forms are provided to be able to exercise the different rights:
Right of access: https://www.aepd.es/sites/default/files/2019-09/formulario-derecho-de-acceso.pdf
Right of rectification: https://www.aepd.es/sites/default/files/2019-09/formulario-derecho-de-rectificacion.pdf
Right of deletion: https://www.aepd.es/sites/default/files/2019-09/formulario-derecho-de-supresion.pdf
Right of limitation of treatment: https://www.aepd.es/sites/default/files/2019-09/formulario-derecho-de-limitacion.pdf
Right to portability: https://www.aepd.es/sites/default/files/2019-09/formulario-derecho-de-portabilidad.pdf
Right of opposition: https://www.aepd.es/sites/default/files/2019-09/formulario-derecho-de-oposicion.pdf
Right to object to automated processing: https://www.aepd.es/sites/default/files/2019-09/formulario-derecho-de-oposicion-decisiones-automatizadas.pdf
Likewise, you have the right to contact the corresponding competent control authority in matters of data protection, for any claim derived from the processing of your personal data: the Spanish Agency for Data Protection (Claims Submission Form).
In the event that the update of the Policy implies a substantial change in the treatment of your personal data, we will notify you of said modification through our Website (by means of a banner, a pop-up or a push notification) so that can review and value it.